The best events are the ones that run so smoothly that participants have nothing to complain about.

For that to be possible, it’s crucial to find team members that can solve problems before they become problems.

Because most of their work happens invisibly behind the scenes, their value is often recognized only in their absence.

The same is true for essential maintenance of our everyday lives, except instead of team members, it’s mostly about how we allocate our time.

Only when we stop investing in our habits and routines do we start to feel the downstream chaos that arises.